The friendlier support platform

Customer support that actually helps.

Pommy is the AI-first support platform your customers won't dread. Friendly answers in seconds, seamless handoff to your team, one calm console.

No card · Free up to 500 conversations / mo
P
Pommy
Typically replies instantly
Write a message…
AI handling · 1.2s average reply
Channels

One inbox. Every channel they love.

WhatsApp
2.7B users
Is the Mk2 in stock?
Yes! Ships free over €60 📦

Reply where 2.7B people already chat. AI answers first, your team takes over with one tap.

Official APITemplatesClick-to-chat
Telegram
900M users
How do I reset 2FA?
I can help with that 👇

Connect a bot or channel in 60 seconds. Inline buttons, group chats and silent broadcasts.

Bot APIInline buttonsGroups
Web widget
Your site
Hi! 👋 How can we help?
Track my order

A beautiful, fast chat bubble that matches your brand — installs with one script tag.

1-line installBrandedNo-code
The platform

Everything support needs. Nothing it shouts.

The AI answers first, your team steps in when it matters.

AI Brain

Answers in your tone, citing your own docs — and steps aside the moment a human is needed.

Products in chat

Sends real product cards — image, price, one-tap add-to-cart — not bare links.

Proactive invite

See visitors live and reach out before they bounce — from a real person.

Agent console

Every channel and every customer in one calm, unified inbox.

Edge performance

First reply in under a second, anywhere on earth. Built on Cloudflare.

Agent console · where you'll live

WhatsApp, Telegram, the widget. One inbox.

Every channel lands in one quiet, unified pane.

Pommy · Inbox
All 128Mine 12Unassigned
MR
Maya Reyes2m
Checkout keeps failing on the Pro upgrade…
Open
DT
Diego Tavaresnow
I need to talk to a real person, urgent.
In progressAI
KH
Kira Holm5m
Where's the API token for the new workspace?
Waiting
JC
Jamie Chen3h
Thanks, that worked! 🙏
Resolved
AI replies firstOne-tap takeoverFull customer context
Products in chat

It doesn't link. It sells.

Pommy answers a shopping question with real product cards — right inside the conversation.

P
Pommy
Online
You
Something warm for winter runs?
P
These three are perfect 👇
🧥
Summit Jacket
€159
🧤
Thermal Gloves
€39
🧦
Wool Socks 3pk
€24
Live inventory. Pulls real products from Shopify, Woo or Stripe.
One-tap add-to-cart. Checkout without leaving the chat.
Smart recommendations. Matches intent, not just keywords.
The numbers

Real outcomes from real teams.

87%
of tickets resolved by AI on the first reply
1.1s
median first-token, anywhere in the world
4.9/5
CSAT across 1.2M conversations
38%
average cost reduction in the first quarter
Use cases

Built for how you sell.

E-commerce

Sell more, refund less

Product Q&A, order tracking and returns — answered in chat.

SaaS

Activation, on autopilot

Onboarding nudges and product Q&A, with deep links into your app.

Fintech

Trust-grade support

Account, KYC and billing — with audit trails and PII redaction.

Marketplaces

One inbox, two sides

Both sides of the marketplace, segmented widgets, one inbox.

Start free · No card required

Give your customers a better Monday.

Set up Pommy in under 10 minutes. Free up to 500 conversations a month — forever.

The friendlier support platform

Customer support that actually helps.

Pommy is the AI-first support platform your customers won't dread. Friendly answers in seconds, seamless handoff to your team, and a calm, uncluttered console your agents will actually open in the morning.

No credit card · Free up to 500 conversations / mo
AI handling · 1.2s avg
3 channels, one inbox
🍎
Pommy
Usually replies in seconds
Online
Message…
Scroll
Meet customers where they are

One inbox. Every channel they love.

WhatsApp, Telegram, the widget on your site — every conversation lands in the same calm console with the same Pommy AI answering first.

WhatsApp Business
2.7B users
Hi! Did my order ship yet?
10:42 ✓✓
Just shipped — DHL #JD42819. ETA Friday 🚚
10:42

Reply where 2.7B people already chat. Two-way templates, rich media, click-to-WhatsApp ads — Pommy AI answers first, your team takes over with one tap.

Official APITemplatesClick-to-chat ads
Telegram
900M users
Hey, can I upgrade my plan?
Sure! Here are your options:
Pro · $29/mo
Team · $79/mo

Connect a bot or your channel in 60 seconds. Inline buttons, group chats and silent broadcasts — your AI handles the small talk, your team handles the rest.

Bot APIInline buttonsGroup chats
Web widget
One script tag
👋 Need a hand? I'm Pommy.
Do you ship to Spain?
Yes — free above €60. 🇪🇸

Drop one line in your <head>. The widget themes itself to your site, loads in under 18kB, and works perfectly on mobile, dark mode and screen readers.

<18kB gzipThemeableA11y first
One conversation, all channels

Sofia messages on WhatsApp. Continues on the widget. Same thread.

Pommy unifies identities across channels. No "let me check the other ticket" — your AI and your agents see the entire history, every time.

WhatsApp
Sofia · 9:42
Telegram
@sofia_k · 11:18
Web widget
Returning visitor · 14:02
One thread
SK
Sofia Klein
3 conversations · merged
The platform

Everything support needs. Nothing it shouts.

Not another helpdesk. The AI answers first, your team steps in when it matters, and every channel lands in the same place.

AI Brain

Answers in your tone, citing your own docs — and steps aside the moment a human is needed.

Products in chat

Sends real product cards — image, price, one-tap add-to-cart — not bare links.

Proactive invite

See visitors live and reach out before they bounce — from a real person.

Agent console

Every channel and every customer in one calm, unified inbox.

Edge performance

First reply in under a second, anywhere on earth. Built on Cloudflare.

Agent console · where you'll live

WhatsApp, Telegram, the widget.
One inbox. One quiet pane.

Your team will spend 80% of their day here. So we made it the calmest screen they own — every channel in one list, AI handling first reply, and the next thing to do is always obvious.

app.pommy.io/inbox
P

All channels

128
All 128Mine 12Unassigned 4
MR
Maya Reyes2m
Checkout keeps failing on the Pro upgrade — any idea why?
Openbilling
KH
Kira Holm5m
Where can I find the API token for the new workspace?
Waiting
DT
Diego Tavaresnow
I need to talk to a real person, this is urgent.
In ProgressvipenterpriseAI
GI
Greta Iverson1h
Any chance the SOC 2 report is shareable under NDA?
Openenterprise
JC
Jamie Chen3h
Thanks, that worked! 🙏
Resolved
NV
Nadia Volkov5h
Resolved by AI — visitor confirmed via thumbs-up.
ClosedAI
DT

Diego Tavares

via Web widget
diego@portex.com · Portex Logistics · ● Online · Toronto
AI replying
Today, 9:42 AM
DT
Hi — my team is locked out of the Q3 billing report. Pretty urgent.
9:42 AM
P
Hi Diego — sorry to hear that. Could you share the workspace name and the email you're signing in with?
Pommy AI · 9:42 AM
DT
Workspace is portex-logistics, signing in as diego@portex.com. Owner's on PTO. I need a real person.
9:45 AM
AI escalated to human queue · low confidence + urgency keywords
SuggestionsHi Diego, Eli here — taking over. Let me get you back into the report.I can grant temporary owner access while yours is out.
Reply to Diego — ⌘+Enter to send · / for snippets
Replying as Eli Mason
DT
Diego Tavares
Operations Lead
vipenterprisebilling-q3
Customer
PlanEnterprise
MRR$2,400
SinceMar 2024
LocationToronto, CA
Session
Page/billing/reports
SentimentFrustrated
Activity
Visited Billing → Reports
9:42 AM
Failed login · 2FA timeout
9:39 AM
Plan renewed · annual
Sep 1 · 2025
All channels, one list
WhatsApp · Telegram · Widget
AI handles first reply
Take over with one click
Full customer context
Plan, history, sentiment
AI-suggested replies
Right above the composer
1 inbox
for all 3 channels
AI · Human
seamless handoff
Smart routing
by skill or load
Macros + snippets
/ to insert
Sentiment
tagged automatically
Products view · a little Pommy magic

Your AI sends actual products.
Not links to products.

Ask "what trail runners do you have?" and Pommy replies with a clean, swipeable carousel — image, price, tag, one-tap add to cart. Works in WhatsApp, Telegram, and the widget. Connect your catalog once.

  • Pulls live from Shopify, WooCommerce, Stripe Catalog or CSV
  • AI picks 1–6 best matches from natural-language queries
  • Inventory-aware: hides what's out, surfaces fresh stock
  • One-tap add-to-cart, deep-link, or "Show me more"
🍎
Pommy · Forest Co.
Online · replies instantly
What trail runners do you have in stock?
Great question! Here are 4 we have right now 👟
👟New€129
Trailrunner Mk2
View
👕€39
Forest Tee — Sage
View
🧢−10%€29
Linen Cap
View
🧦€19
Wool Socks (2pk)
View
Show me moreUnder €50In men's 9
Message…
Use cases

Wherever you sell, Pommy fits in.

A small, sharp tool that adapts to your stack — not the other way around.

E-commerce

Sell more, refund less

Order status, returns, sizing — answered before the cart is abandoned.

Read story
SaaS

Activation, on autopilot

Onboarding nudges and product Q&A, with deep links into your app.

Read story
Fintech

Trust-grade support

Account, KYC and billing — with audit trails and PII redaction baked in.

Read story
Marketplaces

One inbox, two sides

Both sides of the marketplace, segmented widgets, one inbox.

Read story
Start free · No card required

Give your customers a better Monday.

Set up Pommy in under 10 minutes. Free up to 500 conversations a month — forever.

Start free Talk to sales